Updated on Jan, 29, 2025

Terms of Service,
Privacy Policy & Refund Policy

We are uncompromising about trust, respect and integrity and process your Personal Data in accordance with the following principles.

These Terms of Service ("Terms") govern your access to and use of the services provided by SAAS FACTORY LTD ("we," "us," or "our"), a company registered in England and Wales, with its principal place of business at [Insert Address]. By engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1. Services

SAAS FACTORY LTD provides software development services, including but not limited to the creation of Software as a Service (SaaS) Minimum Viable Products (MVPs) and various other custom development projects ("Services"). The specific scope of Services will be outlined in a separate Statement of Work (SOW) or project agreement signed by both parties. We reserve the right to modify or discontinue any aspect of the Services at any time, subject to the terms of the applicable SOW.

2. Client Responsibilities

You agree to:

  • Provide accurate, complete, and timely information, feedback, and materials necessary for us to perform the Services.

  • Cooperate fully with our team, including responding to requests within reasonable timelines.

  • Ensure that any content or materials you provide do not infringe on third-party rights.

  • Comply with all applicable laws and regulations in your use of the Services.

Failure to meet these responsibilities may result in delays, additional costs, or termination of the project.

3. Payment Terms

All fees for the Services are outlined in the SOW and are non-refundable except as specified in our Refund Policy (incorporated herein by reference).

  • Payments are due net 7 days from the date of invoice, unless otherwise agreed in the SOW. Late payments accrue interest at 1.5% per month or the maximum allowed by law.

  • We accept payments via bank transfer, credit card, or other methods specified in the SOW.

  • You are responsible for all taxes, duties, and levies associated with the Services, excluding taxes on our net income.

  • If the project scope changes, we may adjust fees accordingly, subject to mutual agreement.

4. Intellectual Property

Upon full payment of all fees due, we grant you a non-exclusive, perpetual, royalty-free license to use the deliverables created under the Services for your internal business purposes.

  • All intellectual property rights in pre-existing materials, tools, or methodologies owned by us remain our property. You receive no rights to these except as necessary to use the deliverables.

  • You retain ownership of any pre-existing materials you provide to us. Any new intellectual property created specifically for you under the Services becomes your property upon full payment, subject to our retention of a limited license to showcase the work in our portfolio (with your prior approval for identifiable client references).

  • We agree to indemnify you against claims that the deliverables infringe third-party intellectual property rights, provided you promptly notify us of such claims and cooperate in their defense.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the engagement ("Confidential Information"). This obligation survives termination for 3 years. Exceptions include information that is publicly known, independently developed, or required to be disclosed by law.

6. Warranties and Disclaimers

  • We warrant that the Services will be performed in a professional and workmanlike manner consistent with industry standards.

  • The Services are provided "as is" without other warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

  • We do not guarantee that the deliverables will be error-free, uninterrupted, or meet specific performance metrics unless explicitly stated in the SOW.

  • You warrant that your use of the Services will comply with all laws and that you have the necessary rights to any materials you provide.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claim arising from these Terms or the Services shall not exceed the total fees paid by you in the 12 months preceding the claim.

  • We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill, even if advised of their possibility.

  • This limitation applies regardless of the legal theory (contract, tort, etc.).

8. Termination

  • Either party may terminate the Services for material breach by providing 7 days written notice and an opportunity to cure.

  • Upon termination, you shall pay for all Services rendered up to the termination date. We will deliver any completed work product upon payment.

  • Sections 3 (Payment), 4 (Intellectual Property), 5 (Confidentiality), 6 (Warranties and Disclaimers), 7 (Limitation of Liability), and 9 (Governing Law) survive termination.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict of laws principles. Both parties agree to attempt good-faith negotiation before litigation.

10. Miscellaneous

  • These Terms, together with any SOW, constitute the entire agreement and supersede all prior understandings.

  • No amendments except in writing signed by both parties.

  • If any provision is held invalid, the remainder remains in effect.

  • We may assign these Terms; you may not without our consent.

  • Notices must be in writing via email to [email protected]

By proceeding with the Services, you acknowledge that you have read, understood, and agree to these Terms.

Contact Us

If you have any questions or concerns about our privacy practices relating to your Personal Data, or would like to submit a request related to your Personal Data, please let us know by contacting us at [email protected]

Updated on Jan, 29, 2025

Privacy Policy for SAAS FACTORY LTD

SAAS FACTORY LTD ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage our software development services for SaaS MVPs and other projects ("Services"). It applies to interactions with our website saasfactory.uk, communications, and project engagements.

By using our Services, you consent to the practices described herein. If you do not agree, please do not use our Services.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Provided by You: Name, email address, phone number, company details, billing information, and any other details you submit during project inquiries, contracts, or communications.

  • From Communications: Information from emails, calls, or meetings related to your project, such as feedback or requirements.

Non-Personal Information

  • Usage Data: IP address, browser type, device information, pages visited, and timestamps when interacting with our website.

  • Project-Related Data: Technical specifications, code snippets, or documents you share for development purposes (treated as business data, not personal unless containing personal info).

We do not collect sensitive personal data (e.g., health or financial details beyond billing) unless necessary for the Services and with your explicit consent.

2. How We Use Your Information

We use your information to:

  • Provide and improve the Services, including project management, development, and delivery.

  • Process payments and manage billing.

  • Communicate with you about projects, updates, or inquiries.

  • Comply with legal obligations, such as tax reporting.

  • Analyze usage to enhance our offerings (anonymized where possible).

  • Send marketing communications (e.g., newsletters) if you opt-in; you can unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service Providers: Third parties (e.g., cloud hosting like AWS, payment processors like Stripe) who assist in delivering Services, bound by confidentiality.

  • Legal Requirements: If required by law, subpoena, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to you.

  • With Your Consent: For any other purpose with your explicit approval.

We ensure shared parties comply with data protection standards.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data, including encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for securing your account credentials.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in the project plus 7 years for legal records. Upon request or project completion, we will securely delete or anonymize it unless retention is required by law.

6. Your Rights

Depending on your location (e.g., under GDPR for EU residents or CCPA for California residents), you may have rights to:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing.

  • Port your data.

  • Withdraw consent (where applicable).

To exercise these rights, contact us at [Insert Email]. We will respond within [e.g., 30 days]. We do not discriminate against users exercising these rights.

7. International Transfers

As a global business, your data may be transferred to [Insert Countries, e.g., the UK and EU]. We ensure adequate protections, such as standard contractual clauses, for any transfers outside your jurisdiction.

8. Children's Privacy

Our Services are not directed at children under 16. We do not knowingly collect their data. If we discover such data, we will delete it.

9. Cookies and Tracking

Our website uses cookies for functionality, analytics (e.g., Google Analytics), and preferences. You can manage cookies via browser settings. We do not use them for targeted advertising without consent.

10. Contact Us

For privacy questions, contact our Data Protection Officer at [Insert Email] or [Insert Address]. If in the EU, you may also lodge complaints with your local data protection authority.

Updated on Jan, 29, 2025

Refund Policy for SAAS FACTORY LTD

SAAS FACTORY LTD ("we," "us") aims to deliver high-quality software development services for SaaS MVPs and other projects. This Refund Policy outlines the conditions under which refunds may be issued. All refunds are at our discretion and subject to the Terms of Service.

1. Eligibility for Refunds

Refunds are not guaranteed and are only available in limited circumstances:

  • Pre-Payment Cancellations: If you cancel a project before any work begins (as confirmed in writing), we will refund 100% of prepaid fees, minus any payment processing fees.

  • Dissatisfaction with Deliverables: For completed milestones, we offer one revision round per milestone at no extra cost. Further changes are billable. Refunds for dissatisfaction are not provided unless the work materially deviates from the SOW.

  • No Refunds for: Custom development work started or completed, third-party costs incurred (e.g., licenses), or changes in project scope requested by you.

2. Refund Process

  • Submit a written refund request to [email protected] within 7 days of the triggering event, including details and supporting evidence (e.g., SOW excerpts).

  • We will review and respond within 10 business days.

  • If approved, refunds will be processed via your original payment method within 7 days, minus any applicable deductions.

  • Currency: Refunds are in the original transaction currency; exchange rate fluctuations are not our responsibility.

3. Non-Refundable Items

  • Deposits or retainers to secure project timelines.

  • Hourly or time-based fees for work already performed.

  • Expenses for tools, third-party services, or travel related to your project.

4. Disputes

If you dispute a refund decision, refer to the dispute resolution process in our Terms of Service (Section 9). We encourage open communication to resolve issues amicably.

This Policy is subject to change; updates will be posted on our website. By engaging our Services, you agree to this Policy.

Contact Us: For refund inquiries, email [email protected]